Frequently asked questions

What size will my book be printed?

You can choose between two different sizes once you have uploaded your PDF to our site.
The most popular size is A5 - 5.8 in (W) x 8.3 in (H), 148 mm (W) x 210 mm (H). This is both portable and easy to read.
Secondly, we can produce books in A4 size - 8.3 in (W) x 11.7 in (H), 210 mm (W) x 297 mm (H). This is twice the size of A5 and is the size of a full sheet of paper. It is easier to read but less portable.
All our books are, of course, printed double sided.

How will my book be bound?

We offer two types of binding - perfect (also known as heat or thermal) and spiral (also know as wire).
Perfect binding is just like a book. It is secured by glue inside a cover. The books come with a transparent front cover and a white card back cover.
Spiral binding is stronger than perfect binding and has the advantage of lying completely flat and being able to be turned back on itself. It is held together with white wire binding. It also comes with a transparent front cover and a white card back cover.
We recommend spiral binding for documents with more than 150 pages.

What do you charge for postage and packaging?

Postage is calculated automatically based on the number of pages in your PDF, the size you have chosen for us to print your PDF and which country you are in.

How can I pay?

Payments can be made by Visa, Mastercard, American Express or Paypal.

Depending on where you are in the world, you will be charged in Sterling, $ US Dollars or Euro.

Are my details safe when I buy on your website?

All our transactions are handled by Sage Pay. They are the UK's most trusted on-line paymnent provider and are 100% PCI DSS compliant. Print my PDF never sees any information about your credit or debit card.

We are GDPR compliant.

How long will it take for my book to arrive?

Our office is open 9.30 to 5.00 BST Monday to Friday. We dispatch all orders within 12 hours of receiving them. Orders received before 12 noon will be sent out that day, orders received after 12 noon will go the following day. We send you an automatic email as soon as we have started working on your order.
We send all orders by first class post using the Royal Mail. They aim to deliver most First Class mail by the next working day, including Saturdays to the UK. For orders outside the UK it usually takes four to six working days to reach Western Europe and seven to ten working days to the rest of the world.

What happens if my book never arrives?

If your book has not arrived after about 14 days please contact us, quoting your order number and explain that the book never arrived. We will send a replacement free of charge.

Can I cancel my order?

If, for whatever reason, you decide you do not want the printed book once you have received it you can return it to us for a 100% refund. Firstly, email us, then return the book to us within 30 days of your order for a full refund.

Is there a maximum number of pages I can have in my PDF?

Your PDF can have any number of pages. However, our largest binder holds about 450 pages (225 sheets). If you upload a document with more than 450 pages we will split the document into more than one binder.

Do you print in colour?

No. We print in very high quality black and white. People who need a PDF printed do so primarily because they only want to read the text. The photos in the books that we produce are in black and white and are still of excellent quality. We supply bound books where the text is totally legible and all pictures will be very clear.

What happens if I don't have the PDF yet?

You can usually find a downloadable PDF on the website of the manufacturer of your equipment.

Do you keep my PDFs?

We keep your PDFs for 30 days after your order is placed. This is to allow us to replace your order if it gets lost in the post. After 30 days we automatically delete your PDF from our system. If you want more copies of your PDF printed after 30 days you will need to upload it to us again.

How can I contact you?

You can either email us at support@print-my-pdf.com or call us on 01707 273773. Someone will be available to answer your calls from 9.30 to 5.00 Monday to Friday BST. If you call you will always speak to a human being.

Can't find the answer you're looking for?

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